Make a broadband speed complaint 5. Loose or damaged coax cables are the usual issue here. Solutions tried: re-starting router; re-starting computer; updating drivers. 96%. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. We advise using their services securely and reviewing complaints beforehand. . If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. The password is printed on the bottom of the Hub. Virgin TV 360. Options. Use the test below to see if the issue is at the Hub or device. The Financial Ombudsman Service Exchange Tower complaint. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. The virgin service-status page reliably shows "there are no faults in the area", however if I. Discover Virgin Media. Would not refund. Expect uploads averaging 52Mbps from the M500 package, and. Amount of compensation. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. We advise using their services securely and reviewing complaints beforehand. Speed. Intermittent connection. Virgin Media ranks 43rd among Cable Television sites. Your slow data speeds are typical in many areas on O2. Broadband Speed Test; Packages. Virgin Media users report 'total blackout' as many left without internet. Upgrades & products. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. The. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. My Virgin Media. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. So no real difference in location. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. About our broadband help and support page. I have Virgin Business with 500MB download and 50MB upload. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. Check your broadband contract 3. 1 channels for upstream on their HUBs. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. Here you’ll find all the help you need for Virgin Media related problems and issues. This is then disrupted to the connected devices, so unless. User reports indicate no current problems at Virgin Media. Below 40ms (milliseconds) is a superfast and stable connection. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. Please help me with this problem. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. I have reb. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. Stream from Virgin Media. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Stream from Virgin Media. Virgin Media was founded in 2006. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. 1) I am an ex IT Manager. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Turn the hub. Their service has stopped working and it is not fully fixed after two full working days. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. The best times to game online or make big downloads, for example, would be when connection is fastest. 1 modem mode. Solution. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. Broadband Speed Test; Packages. 28. Fainbrog. Also one Up channel has dropped qam to 32 (should all be at 64). Virgin Media Reviews, Complaints & Contacts | Complaints Board, Page 3. Slow Speed - Intermittent Signal Issue. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. Broadband, TV and phone deals. . Community Experts online right now. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. We bringVirgin Media has collected 1993 reviews with an average score of 1. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. Solved: Virgin media is changing the phone system so that the phone comes through the router. on 26-11-2022 19:54. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. . Hi Virgin Media. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Winner: Virgin Media offer the fastest widely available download speed of 1. V6. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. on 09-01-2023 06:19. 3 stars. Common complaints. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. Re: Slow upload speeds on 1000/50 package hub 4. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. Legit awful! SuZannah Bee - Songwriter & composer. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. org. Thursday. Once the test begins click on: Run full test to see all the stats. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. I'm getting really bad speeds on my Virgin Media WiFi connection. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. Service 53. Downdetector has seen an increase in reported problems since just after 9am this morning. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. If you feel that your downloads and your videos have been extremely slow, you might want to pay. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Via Wi-Fi I’m getting speeds of c. If you have a slow internet connection, you may need to upgrade your plan. £5. Amount of compensation. Here you’ll find all the help you need for Virgin Media related problems and issues. 1/9. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. Broadband speed statistics found those with speeds in excess of 1GB typically. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Call Customer Services on 0800 052 0422. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. You’ve already got our fantastically fast broadband. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. Community Fibre and Virgin Media tie for the best broadband speed. Options. Download speeds typically almost always hitting 200 Mbps. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. Overview. Gig1 speed - disappointing. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . Available with M50 broadband or faster. Try the info below to find out if there is a service to the Hub issue or a local kit issue. Yes, similar BQM for me and the main Belfast switch,. Slow download, good upload speeds M350. V6. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. on 12-04-2023 12:54. 66% currently. Use the test below to see if the issue is at the Hub or device. Gaming Support. Estimated fix time: 12 OCT 2022 17:30. on 16-05-2022 12:30. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. I am on the 500MB package. 5-1 mbps every day after 1pm for the last 2 weeks. You. I have had slow speed for 2 weeks. I can upload the network levels and hopefully someone can help understand what exactly the problem is. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. |. Extremely poor broadband service. For. Speed test are averaging 300mb mark and carried out via ethernet connection. The Financial Ombudsman Service Exchange Tower complaint. I have a Virgin Media hub. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. The PC being tested is wired with Cat6 directly into the router. May 31, 2011 at 4:16 PM. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Check your broadband speed 2. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. 02. Sign out . Slow speed. 0 Kudos. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. 1 router mode or 192. m. on 13-10-2022 09:48. Time Priority Description. S. This has only happened recently though. Main Menu; Go to virginmedia. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Broadband, TV and Landline offers . Slow uploads and downloads were also a problem, affecting 15% of customers overall. Or 0345 454 1111* from any other phone. See message 12 in the first and 13 in the second. Gig1 speed - disappointing. 6/9. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. . internet is throttled during the day. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. 4 QAM256 3 4 16300. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. . TV. It covers the phone, broadband and TV service provided to you by Virgin Media Ltd, and the mobile service provided to you by Virgin Mobile Telecoms Ltd. It. Comments. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Click on the “Networking” tab. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Email. 3)So far as the TV is concerned I. Manage Your Account. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. If the speed is 10 check the cables are ok. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. Hi all, We should have 350mb, which speed tests show we are routinely getting. on 100mbps package. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Slow upload speeds: TV service is limited: Customer service issues: Best deals. Thursday, July 13, 2023 12:47 PM. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. Hi, for this past week I have been having very slow upload speed. co. Problems with Virgin. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. 01 EDT. TV on the go. . I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. After testing at various times of the day I’m getting about 500 to 600 MB speed. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. It looks like an LLD service with a tiny buffer and, hence, wait time. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. TiVo. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Think I'm going to be stuck on low download speeds using vpn with virgin. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. 12-09-2023 01:49 - edited 12-09-2023 01:52. 1. - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. Just. Select Modem Mode on the left hand side of the screen. to do so, you need to have made a formal complaint to VM first of all. Check out the do's and don'ts, in our Community FAQs. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. net will determine the best performing server to run your test on. If it’s not a technical issue you need help with then we’re here to support you on. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. Phone. Virgin Media invests more than £1 billion a year in its ultrafast network. 4GHz network which does have slower speed. . Problems with broadband. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. 23-08-2022 18:34 - edited 23-08-2022 18:36. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. With my phone standing next to the hub I'm getting 900mbps on wifi. It's available across their entire network of 16 million premises, making it. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Customers of Virgin Media. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. M50: This comes with an average upload speed of 54Mbps. to 9 p. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. uk of Stourbridge, US. If you've got total loss of service after two working days, you'll be eligible for £9. Speak to your provider. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Virgin Media has a rating of 1. Virgin says that this can cause reduced speeds and breaks in connection as they all fight for the best signal. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. This could be causing your issues. Ask Your Question Fast!. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Views. I know something is wrong with my Internet, I just want an engineer out. 7/2. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. on 10-12-2021 13:39. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. The Virgin Media team is available Monday through Friday, 8 a. . 5. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. We've got the UK's fastest widely available home broadband, so you won't find faster. You can see those below. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. Once the test begins click on: Run full test to see all the stats. 2 weeks ago. Use the test below to see if the issue is at the Hub or device. Go back to normal router mode as soon as the test is done. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. Speed. I've tried restarting the hub and checking speeds in modem. 12 months left on the contract. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Updated on 13 July 2023. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. Ive been experiencing slow upload speeds of around 0. Cancelling Virgin Media broadband over the phone. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. The packet loss is potentially due to increased load alongside noise. Facebook: BT. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. N. Phone: 0330 440 1614. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. 400mb but via Ethernet it’s only around 100mb. Overview. Virgin Mobile. 13 July 2023 Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. 5 to 5Mbps -- but has. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. I've called VM a few times and followed the full reset on router proce. This is on WiFi but as a fibre engineer I have. I suspect Virgin is up to something. I have a Virgin Media hub. Please feel free to add other people to the group who. co. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Those rules also require that companies are members of an approved. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. Problem 1: Slow Internet Speed. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Hi. Your wifi devices many not have the latest spec in them also. WIFI Pods - slow speed. over 3. @virginmedia upload speeds are constantly slow during the day. Speed. M350 - Slow speed and latency for weeks. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. . An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. I have done. After some help, I’m on a 1gb package with the SH4. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. css"> <iframe aria-hidden="true" title="GTM" src=". 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. 3rd image is through VPN but using TCP protocol, not the. He also moved my connection on to a different tap. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. Working hard to help connect the nation, shop our offers and order online. Tweet Virgin Media. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. 1. on 06-06-2023 00:04. I've done all the testing,. 1. Black Friday has landed and with it, an unmissable offer. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. Packet loss, slow speeds, dropping connection. TV on the go. Over the last 2 days my download speed has gone down to under 1mbps. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 168. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. 0 out of 5, from 74,000 reviews:. 4GHz or 5GHz. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. 0 Kudos. It's been consistently slow on upload for almost a year. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year.